Arkyne Technologies S.L.
The owner and the entity responsible for this website is Arkyne Technologies S.L. (hereinafter, the “Service”), with registered address at Carrer de la Tecnología, 17, Edificio Canadá, 1º B11, CP 08840, Viladecans, Barcelona, Spain.
Tax ID no.: B90229261
Arkyne Technologies S.L. is registered on the Barcelona Companies Register under volume 45648, Folio 63, Sheet B-494530, 2nd entry.
3. Service description
The mission of this Service is to bring together nature and technology via innovative solutions that will improve the user’s quality of life. Therefore, its aim is to pioneer the change towards a greener future where sustainability is the core focus and technology the main tool for achieving it.
To do this, the Service offers users its technology transforming plants into switches, its “Live Installations”. With these installations we can turn on music, lights and even screens making cities, shops, companies, events and establishment even more attractive to their clients.
The contract between the Service and the buyer will be in English and Spanish.
The purchasing process at the online store will be as follows:
- On the website there is a catalogue of products split into categories so that you can choose the product you want.
- After choosing the product, it will be placed in your shopping basket. You will then be able to continue buying more products or check out. You will then be able to continue buying more products or check out.
- After choosing what you want, you will proceed to fill in your personal information, the billing address, the delivery method and the payment method.
- At the final stage, you will be shown a summary of the items you wish to buy, the payment method, delivery method, acceptance of the Service terms and conditions and the button to confirm the purchase
We also hereby inform you that for legal reasons we archive the electronic documents detailing the purchases made via your profile. You can access said documents at any time via your account or by requesting them at: firstname.lastname@example.org.
In this sense, as a user of the Service you accept to receiving the invoices for your purchases electronically. In any case, as long as you request it, the invoice will always be sent to you at the address you provided to us in paper format. For more information, get in contact with us at: email@example.com.
Likewise, you can change the number of items, the delivery and billing address, the payment and delivery method during the purchasing process. To do so, you will need to go back using the corresponding button when possible and before definitively accepting the sale.
Once the sale is complete, you will receive an email confirmation within 24 hours to the address that you provided. The email will list the product you have bought, its cost, any applicable taxes, shipping costs, the payment method, the delivery location and time, and the applicable terms and conditions.
4.- External links
The Service may direct you to other websites via different links. However, the Service does not have any control over these sites or their content, and they are in fact subject to their own terms and conditions. Therefore, the Service is not responsible for the quality, truthfulness or accuracy of these sites.
As regards using the website, you declare that you are of legal age and you have the legal capacity required to be bound by this agreement and to use the website in accordance with its terms and conditions, which you understand and acknowledge in their entirety.
If you are not of legal age and you would like to purchase one of our products, you will need to obtain prior written consent from your parents, guardians or legal representatives.
You also confirm to have the consent and/or legal authorization of the third parties whose data and photographs you share via the website, particularly when it comes to minors.
You declare that all the information you provide in order to access the Service, both before and during its use, is truthful, complete and accurate.
6.- Intellectual and industrial property
6.1.- Service content
The content and information of the Service (among other data, text, sound, video, image or coding), as well as the infrastructure used to provide such content and information, is owned by the Service or it has the authorizations corresponding to its use.
Furthermore, no intellectual or industrial property rights over the website or any of its constituent elements are assigned to the client, and reproducing, transforming, distributing, publicly communicating, extracting, reusing, resending or making any of them available via any means or procedure is expressly forbidden, except in cases where it is legally permitted or authorized by the owner of the corresponding rights.
For any other use of the Service’s content, you will need our prior written consent.
6.2.- User content
As a user you can contribute to the Service in different ways, such as by sending emails or suggestions (hereinafter, the “Content”).
We can use this Content in different ways, for example by showing it on the website, reformatting it, translating it into other languages, editing it to make it clearer, correcting any mistakes, creating works from it, promoting it and distributing it.
Therefore, the Content is still under your ownership but by sending it you are granting a global, non-exclusive, free usage license to the Service until the Content is withdrawn, which is transferable and can be sublicensed over that Content.
7.- Product delivery and availability
The typical delivery schedules will be provided to you during the purchasing process, ranging within 30 days from the date of purchase.
In any case, the date of delivery to your address may vary depending on the availability of the product you have chosen, the originating warehouse, the shipping area (deliveries to the whole of the EU) or the specific circumstances of each order. It may also vary due to extraordinary events during transportation, weather disruptions or any other type of similar difficulties encountered when delivering the goods.
In any case, please be reminded that deliveries are made every day of the week except for Sundays and bank holidays.
In addition, if the product you have selected is not available, the consumer will be informed of this on the website, and they will be unable to select it for purchase. In this case, we will offer you an alternative of an equal or higher quality with the corresponding price adjustment, which you are free to accept or turn down.
8.- Price and taxes
The prices of the products or services are stated in euros (€), with the current Value Added Tax (VAT) rate at the time of purchase being charged on the price.
In any case, the transaction may not be subjected to VAT or may be exempt depending on your country of residence or your status. Therefore, in some situations the final price of the order may be different to what is shown.
The price of the products or services will be the one stated on the website, unless there is an obvious mistake. Despite us trying to ensure that all the prices shown on the website are correct, there may be some mistakes.
If a mistake is found in the price of the products or services that the client has ordered, the Service will inform them as soon as possible and give them the option to reconfirm their order at the correct price or cancel it. If the Service is unable to get in contact with the client, the order will be considered cancelled and the amounts that they may have paid will be fully reimbursed.
The Service is not obliged to supply products or services (even if the order confirmation has been sent) if the mistake in the price is clear and unambiguous and it could have logically been recognized by the client as the wrong price.
The prices of the products and services may vary, but (unless previously stipulated) the potential changes will not affect the orders for which the order confirmation has already been sent
Lastly, the buyer undertakes to using the website diligently and in good faith, to satisfy the payment of the stipulated price and to being responsible for the truthfulness of the data provided that is required for the transaction.
For any clarifications, incidents or complaints, you can get in contact with us at: firstname.lastname@example.org.
9.- Shipping costs
The shipping costs will be free for all the users that purchase our products, therefore, during the purchasing process no extra charge will be added to the selected product, unless stated otherwise on our website and during said purchasing process.
10.- Payment method
The online payment for the purchased products must be done fully and in advance via:
- Credit and debit card: Visa and Mastercard
In this sense, the Service informs the holders of the credit and debit cards that the transactions via the online store are made on a safe payment gateway using TLS technology to ensure that the data transmission is secure.
11.- Right to withdrawal, returns and reimbursements
11.1.- Right to withdrawal
You can cancel your order at any time at no cost provided that you inform us before your order has been handed over to the courier for shipping.
If the amount for the requested product has already been charged before the cancellation, it will take up to 14 calendar days from the moment the Service was informed of your decision to cancel the order to be reimbursed.
You can exercise your right to withdraw within the legally stipulated time period, in other words, 14 days from making the purchase. To do so, you must inform us at Carrer de la Tecnología, 17, Edificio Canadá, 1º B11, CP 08840, Viladecans, Barcelona, Spain. You can also do so by email to email@example.com.
In any case, you must inform us of your decision in such a way that we are able to check that the products have been purchased at our store and that you are still within the deadline for withdrawing from the contract.
You can use the withdrawal form template that we provide you in the Annex at the end of these terms and conditions, although it is not mandatory to do so.
If you exercise your right to withdrawal, we will refund you the payments received within a maximum of 14 calendar days from the date that you inform us of your decision, provided that we have previously received the goods or you have shown us proof they have been sent, depending on which is first. In any case, you must pay for the direct costs of returning the goods.
We will process the refund using the same payment method that you used for the initial transaction, unless you expressly state otherwise.
11.2.- Returns and commercial guarantee
As the seller, the Service will respond to any lack of conformity that takes place in the first three years from the date of delivery for goods and two years for digital content or services. In such cases, the consumer and the user may choose between demanding the repair (for goods that can be repaired) or the replacement of the product, unless one of these two options is objectively impossible or disproportionate.
In situations where the cost of repairing or replacing the product in relation to its value is too high, a discount in price will be offered.
In order to exercise this right, the consumer and the user must inform the seller of the lack of conformity, taking into account the moment they became aware of it and always that the lack of conformity they allege and the moment they allege must be compatible with the nature of the product or service.
It will be free for the consumer to exercise this right. To exercise the right or to request more information, get in contact with us at: firstname.lastname@example.org.
Once the request has been confirmed, if it is regarding a product, the courier will get in contact with you to specify the collection day and time at no additional cost.
Furthermore, if a product different to the one you requested is delivered, please let us know email@example.com and the right product will be delivered to you at no additional cost.
12.- Offer validity
The products offered by the Service and their prices are available for purchase as long as they are shown in the catalogue of products on this website.
In any case, the Service reserves the right to make any changes it deems appropriate and is able to update products and services according to the market.
The Service reserves the right to change the prices without prior warning.
We hereby inform you that despite the updates that are made to the prices of the Service, there may be mistakes. We will be quick to correct any mistakes that appear, but they will not be binding for the Service.
Likewise, the Service is able to create promotional codes at its discretion that may be exchanged for products or used as a discount on the price of the products the user wishes to buy, subject to these terms or any additional terms that the Service may specifically establish for each promotional code.
If you use promotional codes, you acknowledge that:
- They can only be used legally and for the right purpose.
- They cannot be duplicated, sold or transferred in any way, or be made available to the general public (if they are published in a public forum or any other way), unless permission is granted to do so by the Service.
- They can be voided by the Service in the event that a breach or fraud is detected in their use.
- They can only be used in accordance with the specific terms that the Service establishes for said promotional code.
- They could expire before you use them depending on their terms.
As has been stated before, every sales process, as well as the submission of your personal data and the payment systems, is made on a secure TLS-encrypted page.
We guarantee the security of the Service in accordance with current technological knowledge. However, the Service is unable to guarantee its full security in the future. In any case, we are committed to offsetting and implementing the appropriate corrective measures to correct a possible security breach as soon as possible.
You undertake to inform the Service immediately of any situation that could lead to a user’s identity being fraudulently altered by emailing firstname.lastname@example.org.
14.- Exclusion of guarantees and liability
The Service will apply its utmost diligence in its provision, including the accuracy, thoroughness or timeliness of its content and the availability and continuity of its operation.
In any case, the user understands that the Service may contain errors or omissions that will be resolved as soon as they are detected or informed of. In addition, the Service will aim to inform of any interruptions there may be to the operation of the Service in a timely manner.
In any case, the Service shall not be responsible for the level of use that the users may have attributed to it.
Likewise, the Service excludes any liability for damages of any kind that may be due to the use of the Service and its content by users, clients or professionals, or that may be due to the lack of truthfulness, validity or authenticity of the information that users provide to others about themselves.
More specifically, the Service excludes any liability for damages of any kind that may be due to the impersonation of a third party by a user in any kind of communication made through the Service.
15.- Modifications and annulment
We may update the terms and conditions of the Service, as well as features and functions of the Service itself.
We will inform you about the changes to the terms and conditions by publishing a notice in a clearly visible place on our website and/or by sending you an email.
If any clause in these terms and conditions were to be declared partially or wholly invalid or ineffective, it will only affect that provision or the part of it that is invalid or ineffective. The terms and conditions will prevail over everything else, with said provision, or the part of it that is affected, not being considered. We will inform you about the changes to the terms and conditions by publishing a notice in a clearly visible place on our website and/or by sending you an email.
16.- Claims and actions as a result of the agreement
In the event of a controversy, this Service will be subjected to the legislation and courts where the consumer resides.
If the person contacting the Service does not have the legal status of a consumer, in the event of a controversy, the parties will be subjected to the courts of Barcelona and Spanish legislation.
In this sense, and in accordance with the applicable law, the Service hereby informs you of the existence of a European dispute settlement platform online that provides for the out-of-court settlement of said disputes for contracts entered into online between consumers and internet service providers. This platform can be accessed via the following website: http://ec.europa.eu/odr.
17.- Customer service and contact
For any clarifications, incidents or complaints, you can get in contact with us at:
Postal address: Carrer de la Tecnología, 17, Edificio Canadá, 1º B11, CP 08840, Viladecans, Barcelona, Spain.
ANNEX – Document to exercise the right to withdrawal
Arkyne Technologies S.L.
Carrer de la Tecnología, 17, Edificio Canadá, 1º B11,
CP 08840, Viladecans, Barcelona, España.
Tax ID no.: B90229261
By way of this document, I hereby inform you that I would like to withdraw from the sales contract for the following product/service _____________________________ , which was entered into with you on _______________ (date).
Client’s personal information (in capital letters)
Name and surname(s) _____________________________________________________
- Post code __________________ Town ___________________________________
Province ________________________________ Telephone ____________________
This document will only be effective up to fourteen (14) calendar days from receipt of the product or from the date it is contracted for services.